Sunday, September 20, 2009
Could not keep myself from blogging some more. I am really beginning to like this specially on a Sunday.
I like it when sometimes clients have some requests that defy the imagination, as in this instance when my client requested Charles Hefner Architect to design a living/sitting room to wrap around this special couch he had and wanted to use.
What you do not see in the pic above is that the Getty museum in Los Angeles can be viewed from this space and it is spectacular.
As Architects, we have to respond to the special requests of Owners because they something that is unusual or they want to see something that perhaps we have overlooked. Maybe they have a certain
"something" they want emphasized and they really do not know how to do it or place it in their scheme of things.
This is a great opportunity for an Architect to take advantage of and create a very special space or creative anomaly if you will and move it towards the future of the project and this in turn makes it really a fun and positive experience for both the Architect and the Owner.
Thank you for your e-mail. My name is James and I will be assisting you today. I understand you are concerned because Derek Heagy told you he had been forced to respond to 12 Architects for his request.
Charles, I did research the request you were speaking of, #21871286. Charles, this request was matched to your company and three other service providers. Often a consumer will submit multiple requests for different projects and will think they are all calling about the same project, causing them to believe they have been matched to more than the four companies. However, that is not the case with this request. Derek only made the one request for his Hire an Architect to Design a Project request, so there were not multiple sets of service providers attempting to contact him for different projects. Something else that often occurs which will cause the consumer to believe they have been matched to more than 4 service providers is that each service provider will cal numerous times and leave voice mails in an effort to contact the consumer, and the consumer will mistakenly believe that each call is from a different service provider which can cause this mistaken belief. That may be what occurred in this instance, but the only way to know that for sure would be to ask the consumer if this is possibly what occurred. May I suggest that this might be a course of action you might use to ascertain the real reason this consumer felt they had been matched with more than 4 service providers.
Charles, we will never match an individual service request to more than four service providers. If someone tells you that this has happened to them, please take a moment to ask the consumer a couple of questions and you will find that one of the two above scenarios has occurred. Any time you have a question about this, or anything else to do with your ServiceMagic account, please contact us so that we can make sure that things have occurred the way they are supposed to. We are able to access the consumers request and see exactly how many service providers the lead was matched to and we would be happy to review any issues you might have to make sure there is not a problem.
Thank you again for your e-mail, Charles. As always, please do not hesitate to contact us if you have any other questions, comments or concerns. You may reply to this email, call us at 877-947-3639, or start a live chat between 6 AM to 8 PM MST Monday through Friday.